RMA?

Has anyone ever RMA’d something before?  I bought an eVGA video card off of newegg.com, and they said that I needed to go through evga for the rma (it went bad, think it was the ram on the card), so, I goto evga’s website, and apparently, my video card is registered to someone else, not cool, so i email them, and they get everything sorted out, and they authorize my rma, and i ship it back to them, last friday, 3 day, and they signed for it on Tuesday.  I paid 15 dollars to RMA it, another 20 for them to ship it back 3 day, plus the 20 for shipping it to them 3 day.  So, 55 dollars.  Well, I still haven’t heard anything back from them, and my video card still isn’t here, and I haven’t received any answers to my emails to them about the card.

What do I do?  I mean, I paid for 3 day shipping, and obviously, this isn’t 3 days worth of shipping, now, granted, it should possibly take them a day or 2 for processing, but, in that time, shouldn’t there be some form of communication?  Especially since I emailed them not only the tracking number, but also because i have emailed a few times about the status of it?  What are my rights?  Does anyone know?

Posted by steev on 1 reply

Comments:

01. May 18, 2003 at 5:11pm by Anthony:

How old is the card?  I returned my Shuttle SV25 system to newegg about a month ago, because a disk controller on it failed.  It was about 8 months old, and newegg handled the whole thing, and sent me a completely new system within  a couple days of receiving the one I sent to them.  I sent it via FedEx for less than $10, and newegg shipped me the new one at no cost, and they certainly didn’t charge me a $15 "for nothing" fee simply to do the RMA.

I’m sure it depends on the age of the device, to some extent.  I don’t know what your rights are, but I’d be pretty mad if it cost me $55 to get a device fixed that shouldn’t have broken in the first place.  But if they signed for it on Tuesday, then if you figure 2 days for processing, that means they ship it out on Thursday or Friday, so I think you’d get it next Tuesday, since UPS and FedEx don’t ship on weekends.

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